http://highspeedrails.com Frequenly Asked Questions about the High Speed Rails service. daily 1 2005-11-16T14:17:26Z http://highspeedrails.com/Support/FAQ/accessLogsForSubdomains Yes. Create a directory in /var/log/usage (as root) that has the same name as the subdomain and you should have logs in 48 hours. Otherwise, email Support and we will do it for you. No publisher admin 2005-11-15T22:23:14Z Page http://highspeedrails.com/Support/FAQ/apacheRestart You have root access and can therefore restart Apache yourself: 'apachectl graceful' as root. Or, 'apachectl stop' and 'apachectl startssl'. No publisher admin 2005-11-15T22:24:30Z Page http://highspeedrails.com/Support/FAQ/Backups Backups, they never seem important until you lose data. We take backups seriously at High Speed Rails and so should you. Here are some important questions and answers on this critical issue. No publisher admin 2007-03-22T16:24:01Z Page http://highspeedrails.com/Support/FAQ/chkuserError If you get back a bounced email with this error: "553 sorry, that domain isn't in my list of allowed rcpthosts (#5.5.3 - chkuser)", the chkuser part of the error message means that the email address you sent your email to does not exist. No publisher admin 2005-11-15T14:07:32Z Page http://highspeedrails.com/Support/FAQ/daemonRun Yes. However, please let us know what you plan to do and ask us what IP and port(s) are suitable before beginning. This way we can make sure your daemon starts on boot and that other good things happen. No publisher admin 2005-11-15T14:07:33Z Page http://highspeedrails.com/Support/FAQ/deletedVHM You need to access your Zope directly, by going around Apache and connecting to Zope's webserver directly. You can do this by getting the IP your Zope is using (its usually in /usr/local/etc/apache/conf/vhosts.conf) and the port its webserver is using, which is also in the same place. The port is usually a four digit number that begins with 8 or 9. Now open your browser and put IP:port/manage into the address field and login. Once you're in you can undo the deletion of the VHM or add another one (VirtualHostMonster) from the Add Menu. No publisher admin 2005-11-15T14:07:33Z Page http://highspeedrails.com/Support/FAQ/DomainMapping Your questions on domains - answered. No publisher admin 2006-05-10T19:00:47Z Page http://highspeedrails.com/Support/FAQ/Email Questions and answers on our email services. No publisher admin 2005-11-15T14:07:33Z Page http://highspeedrails.com/Support/FAQ/howCancel Simply send an email stating which account and that you wish to cancel it to billing@highspeedrails.com. Make sure you send the email from the email address that you either used when you first ordered the account, or that you subsequently authorized for use with your account. This safeguard is in place for your protection. Please note that we ask for 30 days notice of cancellation. No publisher admin 2005-11-15T14:07:33Z Page http://highspeedrails.com/Support/FAQ/howChangeEmailPassword Any email account can be used to login to Qmailadmin (http://mail.highspeedrails.com/cgi-bin/qmailadmin). Instead of using postmaster as the username, use the handle (part before the @) of the email account and that email account's password. The owner of that email account will be able to login and manage his email account alone, including changing his/her password or setting a vacation message. No publisher admin 2006-04-09T02:02:07Z Page http://highspeedrails.com/Support/FAQ/howMuchDiskSpace Run this command from the shell (as root) to find out: du -hd 1 /. No publisher admin 2005-11-15T22:45:25Z Page http://highspeedrails.com/Support/FAQ/joeJobbing What is probably happening is that someone is forging the from header of the spam emails they are sending out. The from header in an email is actually fairly meaningless and can be easily forged. There is nothing you can do about this, other than publishing SPF (http://spf.pobox.com) records for your domain(s). If you would like a second opinion about any weird emails, feel free to send the full headers to Support. You can also email Support if you would like to publish SPF records for your domain and thereby help other mailservers identify and block forged email that uses your domain(s). No publisher admin 2005-11-15T14:30:01Z Page http://highspeedrails.com/Support/FAQ/lockedOutOfZope When you are locked out of Zope, either because you lost the password or because you deleted your user(s) or acl_users folder, you can use the zpasswd.py script and a zope restart to get back in. Read on for how to do this. No publisher admin 2005-11-15T14:23:51Z Page http://highspeedrails.com/Support/FAQ/mapDomain If you are using Zope then you can use the Virtual Host Monster (VHM) that came pre-installed. Read on for how to use your VHM. No publisher admin 2005-11-15T14:28:20Z Page http://highspeedrails.com/Support/FAQ/maxEmailSize The maximum size of email that can be sent through our mail server is 15Mb. I'm sorry, we can not increase it at this time. No publisher admin 2005-11-15T14:31:00Z Page